Understand the business of running a call center employing technology management skills and well trained agents to maximize company revenue and achieve the call centers business goals. Bucher fremdsprachig wahlen sie die abteilung aus in der sie suchen mochten. Bucher wahlen sie die abteilung aus in der sie suchen mochten. Enter your mobile number or email address below and well send you a link to download the free kindle app then you can start reading kindle books on your smartphone tablet or computer no kindle device required. Tips on making your call center a genuine profit center in north america call centers are a 13 billion business employing 4 million people for managers in charge of a call center operation this practical user friendly guide outlines how to improve results measurably following its principles of revenue generation efficiency and customer
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